SERVICE DESK ANALYST – (CAT)

TRICAN is Canada’s leading pressure pumping company; we prioritize our people, customers, innovation, and the environment. Trican offers more than just great jobs, we offer long term careers. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees.

Enjoy our industry leading compensation package, exceptional mental health supports, 100% employer paid benefits, immediate RRSP matching programs, employee bonus programs, company paid development, and much more!

SERVICE DESK ANALYST – CALGARY (CAT)

In your role as a Service Desk Analyst, you will provide technical assistance for employees in both the Calgary Head Office and district bases.

Responsibilities:

• Ensure that Trican’s core value, “Safe equipment and operations” is the priority in all activities
• Assist all employees requiring IT assistance as first point of contact
• Setup and maintain employee network accounts
• Setup and configure new personal computers such as desktops and notebooks
• Decommission computer assets at the end of their lifecycle
• Perform standard maintenance on systems
• Address daily technical support issues that arise with employees at local, home, office and regional base sites
• Participate in an on call weekly rotation for support problems that may arise after office hours
• Coordinate all local support issues
• Ship and receive computer equipment while ensuring all inventory is in the asset database

Experience & Skills:

• Post-secondary Degree or Diploma in Computer Science or equivalent preferred
• Minimum two years experience in desktop support is preferred
• Proven customer focus with excellent interpersonal skills
• Sound analytical and interpretational skills
• Skilled in applying problem-solving techniques
• Skilled in verbal and written communication
• Ability to prioritize multiple activities with tight deadlines
• Ability to work at a fast pace and produce quality work
• Ability to be organized and follow a systematic method of performing a task
• Proficient with Microsoft Office desktop applications, Microsoft Operating Systems

What Makes Us Attractive:

• Values-driven organization
• Employee’s choice for full coverage or flexible benefits plan
• RRSP Matching Program
• $2,000 annual mental health coverage
• Employee Referral Bonus Program
• Access to the Employee and Family Assistance Program
• UFA & Petro-Canada fuel discounts
• Transit Pass reimbursement program
• Onsite gym exclusive to Trican employees
• Community involvement through sponsorship of local events
• Inclusive Social Club offering a variety of activities
• Demonstrated commitment to an equitable and inclusive workforce driven by our Diversity & Inclusion Philosophy and our Indigenous Peoples Policy
• Focus on safety, training and development
• Career advancement opportunities

Working Conditions:

• Regular office hours, Monday to Friday, 8am to 5pm

How To Apply:

• Website:  www.TricanWellService.com